Wicker Park Group announced today that Ark Group & Managing Partner magazine have selected Wicker Park Group partner Nat Slavin and Wicker Park Group senior consultant Nancy Mangan to facilitate their upcoming master class: “Using Client Feedback & Opinions to Develop Winning Service Strategies” to be held July 23, 2009 at the AMA Conference Center in New York. Program attendees will learn how to:

• Utilize outstanding service to retain important clients and develop the kind of client loyalty that results in more and better business 
• Adapt your business strategy to better manage and assess the expectations of your clients in order to meet their short and long-term challenges
• Overcome and respond to common concerns and objections
• Mine opportunities to create new services and pricing models uniquely suited to the pressures that your clients are facing
• Master the do’s and don’ts in launching new client service strategies aimed at delivering seamless service that adds true client value
• Understand the client-centric view on service and what differentiates leading law firms from the others